Frequently Asked Questions

Our minimum order value is £100. Carriage paid starts from £150. For more information regarding our shipping please see our Shipping Information HERE

If you would like to know whether you have any items on backorder, please call our Customer Care team on 01626 835358 who will be happy to check for you.

Don’t worry, you can reset your login details by clicking the lost password link HERE (if you do not receive your lost password reset email we advise you check your Junk mailbox to check it is not in there). You can also call our Customer Care team on 01626 835358 who will be happy to help you reset your login details.

We aim to approve your registration within one working day (during our working week Monday to Friday).

We have sales agents agents who can come and show you our ranges and offer you expert advice. If you would like to make an appointment simply call us on 01626 835358, or email

We exhibit at various trade shows throughout the year where you can see all our latest ranges. To see which shows we are attending this year click HERE.

If you would like to open an account please email your business invoice and delivery address along with your contact details to Alternatively you can place your order online and we will set up your account when we receive your order. To open a 30 days end of month credit account please fill out the following form HERE and return by email, fax or post.